Frequently Asked Questions

Placing an order is simple. Browse our product catalogue and select the item you wish to purchase. Choose the required options (such as size, colour, or specifications), then click Add to Cart.

Once you’ve finished shopping, go to your cart, review your order, and proceed through our secure checkout process.

We accept a wide range of secure payment options, including:

• Visa
  
• MasterCard
  
• American Express
  
• PayPal
  
• Apple Pay
  
• Google Pay
  
• Shop Pay
  
• Other popular online payment methods
  

All payments are processed securely.

Yes. We take your privacy and security very seriously. Our website uses industry-standard encryption and security protocols to protect your personal and payment information.

Your data is never shared with third parties without your consent.

For full details, please refer to our Privacy Policy.

United Kingdom

• FREE Next Day Delivery: 1–2 working days (£0.00)
  

European Union

• FREE UPS Express: 1–2 working days (£0.00)
  

Worldwide

• FREE Standard Shipping: 2–5 working days (£0.00)
  
• UPS Express: 1–2 working days (£30.00)
  

⚠️ Please note:

Pre-order or made-to-order products require 2–3 weeks for production before dispatch.

Our support team is always happy to help. You can contact us by:

• Using the Contact Us page on our website
• Using our Live Chat
  
• Emailing us directly at support@pluscenter.co.uk

Pre-order and made-to-order products are customised specifically for your vehicle and are manufactured only after your order is placed. Because of this, pre-order products cannot be cancelled or refunded once the order is confirmed.

Under UK consumer law, customised or made-to-order items are exempt from the standard 14-day cancellation and refund rights, as they are produced to individual specifications and cannot be resold.

You can read the official UK government guidance here:

👉 https://www.gov.uk/accepting-returns-and-giving-refunds

If you are unsure about compatibility or would like advice before placing a pre-order, please contact us at support@pluscenter.co.uk. Our team will be happy to help you choose the correct product before production begins.

All returns, refunds, and cancellations are handled in accordance with applicable UK consumer law and the terms set out below.

Customers may request a return within 14 days of the purchase date, provided the product remains unused, uninstalled, and in its original condition, including all original packaging, accessories, manuals, and documentation.

Products that have been used, installed, or where installation has been attempted are not eligible for a full refund. At our discretion, a partial refund may be offered following inspection and assessment of the product’s condition.

A product shall not be deemed faulty due to incorrect installation, lack of technical knowledge, or compatibility misunderstanding. A product will only be classified as faulty where:

• A defect is confirmed following testing by our technical engineers, or
  
• A fault is verified in writing by an authorised installer appointed or approved by us
  

Customised, pre-order, or made-to-order products are excluded from cancellation and standard refund rights once production has commenced, in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

All returns require prior authorisation. Returned items are subject to inspection upon receipt. Where a refund is approved, it will be processed within 10 business days to the original payment method. Original shipping costs are non-refundable.

Returns will not be accepted for products showing damage resulting from misuse, negligence, incorrect installation, or unauthorised modification.

For assistance with returns, fault verification, or further clarification, customers must contact our support team prior to returning any item.