To place an order, simply browse our product catalog and click on the item you wish to purchase. Then, select the desired options (size, color, quantity, etc.), and click the "Add to Cart" button. Once you have finished shopping, go to your shopping cart, review your order, and proceed to the secure checkout process.
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay and other popular online payment options.
We take your privacy and security seriously. We use industry-standard encryption and security protocols to safeguard your personal information. Your data is never shared with third parties without your explicit consent. For more details, please refer to our Privacy Policy.
UK
FREE Next Day Delivery (1-2 working days) £0.00
EU
FREE UPS Express (1-2 working days) £0.00
Worldwide
FREE Standard (2-5 working days) £0.00UPS
Express (1-2 working days) £30.00
Please note: Pre-order products are made to order and may take 2-3 weeks for production before dispatch.
Our customer support team is here to assist you. You can reach out to us through our "Contact Us" page on the website, where you can submit your inquiry or question. Alternatively, you can also email us at support@pluscenter.co.uk
Return Policy
At Pluscenter, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your car stereo product, we offer a flexible return policy to ensure your peace of mind. Please read our return policy carefully to understand our guidelines.
1. Returns Eligibility:
You may return a product within 14 days from the date of purchase.
To be eligible for a return, the item must be in its original condition and packaging.
We don't accept return on used or attempted to be installed products.
Your item must have all the original accessories, manuals, and warranty information.
Customized or specially ordered items may not be eligible for return unless they are defective or damaged upon arrival.
2. Returns Process:
To initiate a return, please follow these steps:
Contact our customer support team at support@pluscenter.co.uk to request a return authorization. You will need to provide your order number and a detailed reason for the return.
After receiving authorization, securely pack the item along with all its original components and documentation.
We recommend using a trackable shipping service to ensure the item reaches us safely.
3. Inspection and Refund:
You will need to provide a proof that the stereo is faulty by video or pictures of wiring harness connected to the car with all the parts with it and car started or ignition on to accept unit back as faulty. If you decide to send the unit back, our team will inspect it to ensure it meets our return policy criteria (We will inspect the item and if it’s not faulty we will send it back to you.) If the return is approved, we will process a refund within 10 business days using the original payment method. Refunds will cover the cost of the product, excluding any shipping charges.
4. Exchanges:
If you received a defective or damaged product, please contact our customer support team to arrange for an exchange. We will replace the item at no extra cost to you.
5. Warranty Claims:
If your product is covered by a manufacturer's warranty, please refer to the warranty information included with your product. We will assist you in the warranty claim process if required.
6. Exceptions:
We cannot accept returns on items that have been installed or show signs of wear and tear.
We cannot accept returns or cancel orders on customized/personalized products following the United Kingdom law for returns.
Products with physical damage caused by misuse or neglect are not eligible for return.
Software or downloadable products are non-returnable.
7. Pre-order or made-to-order products
What is your returns and refund policy for pre-order or made-to-order products?
Pre-order and made-to-order products are customised specifically for your vehicle. Production and testing typically take 2–3 weeks, and once the unit is ready, it is shipped with free next working day delivery.
Can I cancel or return a made-to-order product?
No — made-to-order products are non-refundable and cannot be cancelled once the order is placed. This is because they are customised to your specifications. Under UK law, customised products are exempt from standard refund rights.
For more details, you can visit the UK government guidance here: https://www.gov.uk/accepting-returns-and-giving-refunds
Who can I contact if I have questions before ordering?
If you’re unsure or want guidance before placing a pre-order, please contact us at support@pluscenter.co.uk — we’re happy to help ensure you choose the right product for your vehicle.
8. Contact Information:
If you have any questions or need assistance with the return process, please reach out to our customer support team via email at support@pluscenter.co.uk
Our goal is to ensure that you have a positive shopping experience with Pluscenter. We appreciate your business and will do our best to resolve any issues you may encounter. Thank you for choosing us as your car stereo provider.
!
