Refund policy

Trade name: Pluscenter

Email: support@pluscenter.co.uk

Physical address: 55 Kingsway, PENDLEBURY, Swinton M27 4JW, United Kingdom

Company name: S&D Assistant Limited

Company Number: 12015852 

Return Policy

At Pluscenter, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your car stereo product, we offer a flexible return policy to ensure your peace of mind. Please read our return policy carefully to understand our guidelines.

  1. Returns Eligibility:

You may return a product within 14 days from the date of purchase.

To be eligible for a return, the item must be in its original condition and packaging.

We don't accept return on used or attempted to be installed products.

Your item must have all the original accessories, manuals, and warranty information.

Customized or specially ordered items may not be eligible for return unless they are defective or damaged upon arrival.

  1. Returns Process:

To initiate a return, please follow these steps:

Contact our customer support team at support@pluscenter.co.uk to request a return authorization. You will need to provide your order number and a detailed reason for the return.

After receiving authorization, securely pack the item along with all its original components and documentation.

We recommend using a trackable shipping service to ensure the item reaches us safely.

  1. Inspection and Refund:

You will need to provide a proof that the stereo is faulty by video or pictures of wiring harness connected to the car with all the parts with it and car started or ignition on to accept unit back as faulty. If you decide to send the unit back, our team will inspect it to ensure it meets our return policy criteria (We will inspect the item and if it’s not faulty we will send it back to you.) If the return is approved, we will process a refund within 10 business days using the original payment method. Refunds will cover the cost of the product, excluding any shipping charges.

  1. Exchanges:

If you received a defective or damaged product, please contact our customer support team to arrange for an exchange. We will replace the item at no extra cost to you.

  1. Warranty Claims:

If your product is covered by a manufacturer's warranty, please refer to the warranty information included with your product. We will assist you in the warranty claim process if required.

  1. Exceptions:

We cannot accept returns on items that have been installed or show signs of wear and tear.

Products with physical damage caused by misuse or neglect are not eligible for return.

Software or downloadable products are non-returnable.

  1. Contact Information:

If you have any questions or need assistance with the return process, please reach out to our customer support team via email at support@pluscenter.co.uk

Our goal is to ensure that you have a positive shopping experience with Pluscenter. We appreciate your business and will do our best to resolve any issues you may encounter. Thank you for choosing us as your car stereo provider.